Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
When will my order ship?
Most orders are processed within 2-3 business days. Once your shoes are on their way, you will receive a tracking number via email to follow their journey.
What is your return policy?
We want you to love your shoes! We offer returns on unworn, original-condition items within 30 days of delivery. Please note that a small restocking fee may apply to some returns.
How do I find my correct size?
Our styles generally run true to size, but fit can vary by silhouette. Check the 'Size Guide' on each product page for specific measurements and fit recommendations from our design team.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
Are your shoes sustainably made?
We prioritize small-batch production and work with family-owned factories in Italy and Brazil to ensure ethical labor practices and high-quality craftsmanship that lasts.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of purchase if you need to make any adjustments.